Hi could you please advice what I can do to fix the problem I am having with
video thumbnails not showing for videos.
I have recently updated my WD My Cloud Twonky to the latest version (8.5)
and purchased the licence key. Everything is working fine except I cannot
get the thumbnails to show for video clips.
This was working fine on my old version (7.xx) but I could not play videos
which had been recorded on my phone on my Samsung Tv, this was the reason
for the upgrade.
I have followed the below document from your site but I am still unable to
get this to work. Most of my files are mp4 and like I said this did work on
the previous version.
I have downloaded and copied the ffmpeg into the cgi-bin folder
https://docs.twonky.com/display/TF/Setu ... thumbnails
This is the error I am getting in the log file from twonky when I look to
see what is going on.
2018-01-11 15:32:34:180 4840968 [Error] - LOG_CGI: call_cgi_prog :
transcoding failed: nResult=-1, size=0
Any help would be much appreciated so I can fix this problem.
Thanks in advance