The forums are provided by Lynx Technology for discussion of the Twonky products.
Support here is offered on a unofficial basis and is mainly peer support (other users), and although Lynx Technology engineers do frequent these forums, and on occasion reply to posts, you should not expect anyone from Lynx Technology to reply in person to your questions, as clearly the overhead of reading all posts is simply far too great.
However prior to contacting support, you may wish to search the forums and our FAQ, to see if your issue has already been answered.
Additional Support Resources:
Latest Versions: http://twonky.com/downloads/
Older Versions (provided as is, without support): http://www.twonkyforum.com/downloads/
Lost Licence Keys: https://checkkey.twonky.com/license/lostLicenseKey.html
Release Notes: https://docs.twonky.com/display/TRN/Twonky+Release+Notes
Documentation: Coming Soon!